Regular in-stock orders will be processed and shipped within 2-3 business days. After shipment, we will send a confirmation email containing the logistics tracking number. You can click the tracking link in the email or log in to your store account to check the real-time logistics progress in "My Orders". Customized jewelry requires a production cycle of about 14 working days, and the specific shipping time will be marked on the product details page.
Before the order is shipped, you can apply to cancel or modify it through the customer service email or the online chat tool (such as changing the delivery address, adjusting the product specifications, etc.). However, after the order is shipped, it cannot be cancelled or modified. If you mistakenly selected a product, you can follow the return and exchange policy to handle the relevant procedures after receiving the goods.
We support stripe、credit cards, Apple Pay and PayPal.
For hygiene and product safety reasons, jewelry worn close to the body (such as earrings, necklace pendants, etc.) does not support returns or exchanges if there is no quality problem, and all in-stock sales are final transactions. If the product you received has quality problems such as damage or inconsistent material, please take clear product photos and videos within 48 hours after receipt, and contact customer service to apply for return or exchange. We will bear the round-trip shipping cost.Please click here for details.
Avoid wearing jewelry in contact with chemicals such as perfume, cosmetics, and sweat to prevent corrosion; 2. It is recommended to remove jewelry when bathing, swimming or exercising. Although some products are waterproof, long-term contact with water will affect the luster; 3. Put the jewelry in a separate jewelry box when not wearing it to avoid mutual friction and scratches; 4. If the silver jewelry is oxidized and blackened, you can use the attached silver cloth to wipe and maintain it.
Yes,we support ODM、OEM. Customization process: 1. Inform the customer service of the customization needs and budget; 2. The designer will issue a design sketch within 3 working days; 3. After confirming the sketch, pay 50% deposit to start production; 4. After the production is completed, send the finished product photo for confirmation, and arrange shipment after paying the balance. Customized products do not support returns and exchanges, and the production cycle is 15-20 working days.
You can contact us through the following methods: 1. The "Online Chat" tool at the bottom right of the store, which responds in real time during working hours (9:00-21:00); 2. Customer service email: sales@jinyijewelry.com ; 3.Whatsapp: +86 19927596378