Shipping policy
I. Shipping Coverage and Partner Carriers
1. Global Shipping Coverage: We provide international shipping services covering most countries and regions worldwide, including but not limited to the United States, Canada, EU countries, Australia, Japan, and Southeast Asian countries. For some remote areas that are not accessible, our customer service will contact you immediately after you place an order to discuss a solution or process a full refund for you.
2. Partner Express Carriers: To ensure the safety and efficiency of jewelry during transportation, we have established cooperation with well-known international express companies such as DHL, FedEx, UPS, and SF Express International. For standard shipping orders, we will also select reliable local carriers based on the destination country to balance cost and shipping speed.
II. Order Processing and Shipping Timeframes
1. Order Processing Time
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In-stock Products: We will ship the products within 2-3 days (excluding weekends and statutory holidays) after receiving your payment.
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Customized Products (such as engraved jewelry, exclusive designed styles): The shipping time will vary depending on the complexity of customization, usually 7-15 days. Our customer service will inform you of the specific production and shipping schedule after confirming the customization details with you.
2. Estimated Shipping Time
The shipping time is calculated from the date the order is shipped and does not include the order processing period. The specific shipping duration will vary depending on the destination country/region and the selected shipping method. For details, please refer to the table below:
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Shipping Method
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Destination Region
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Estimated Shipping Time
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Express Shipping (DHL/FedEx/UPS)
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United States, Canada, Major EU Countries
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3-7 Business Days
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Express Shipping (DHL/FedEx/UPS)
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Australia, Japan
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2-7 Business Days
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Express Shipping (DHL/FedEx/UPS)
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Southeast Asian Countries
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2-5 Business Days
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Standard Shipping
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Global (Excluding Remote Areas)
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7-15 Business Days
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Note: The above shipping times are estimated and may be delayed due to customs clearance procedures, weather conditions, or logistics peak periods (such as Christmas, Black Friday). We will monitor the logistics status in real-time and notify you promptly if there is any abnormal delay.
III. Shipping Costs and Free Shipping Policy
1. Shipping Cost Calculation: Shipping costs are comprehensively calculated based on the package weight, destination country/region, and the selected shipping method. After you add the product to the shopping cart and fill in the shipping address, the system will automatically calculate the specific shipping cost for you.
2. Free Shipping Policy: To thank you for your support, when the total order amount reaches USD 200 or more (excluding taxes and customization fees), we will provide you with free express shipping service (DHL/FedEx/UPS). For orders that do not meet the free shipping threshold, standard shipping fees will be charged according to the amount calculated by the system.
3. Tax Instructions: International shipping may involve import duties, value-added taxes, and other taxes in the destination country/region. Such fees shall be borne by the recipient. Tax policies vary by country/region, so we recommend that you understand the relevant local customs regulations in advance to avoid affecting the receipt of goods due to tax issues.